Returns & warranty
Returns & Warranty — Nauvitel Electronics
If something arrives faulty, damaged or not what you ordered, tell us within 7 days of delivery and we will replace it or refund you. We test boards before dispatch, but if a part fails, we want to make it right.
What can be returned
We accept returns within 7 days of delivery for:
- items that are faulty or dead on arrival;
- items damaged in transit (report within 48 hours, with photos);
- wrong items or missing parts;
- unused items you changed your mind about, if they are sealed and in their original packaging. You cover the delivery cost for these.
We cannot accept returns of:
- items that have been soldered, cut, modified or had pins bent;
- parts damaged by incorrect wiring, over-voltage, reverse polarity or static;
- opened consumables such as solder wire, flux, filament and heat-shrink;
- programmed chips, cut cables, and items sold by length;
- items without proof of purchase.
How to return an item
- Message us on WhatsApp at 0209362757 with your order number, the item, and a short description or photo of the problem.
- We will confirm whether the return is approved and how to send it back.
- Bring the item to our shop at Madina Ritz Junction, or send it by courier as we advise.
- We test the item. If it is faulty, we replace or refund it, usually within 3 working days of receiving it.
Refunds and exchanges
- You can choose a replacement, store credit or a refund.
- Refunds go back to your original payment method (MoMo, card or cash) within 7 working days of approval.
- If the fault, damage or wrong item was our mistake, we cover the return delivery cost.
- Original delivery fees are refunded only when the whole order is returned because of our error.
Warranty
Our warranty covers manufacturing defects under normal use. It does not cover misuse, wear, or damage from wiring and power faults.
Product type | Warranty |
|---|---|
Dev boards, sensors, modules and components | 7 days (dead on arrival) |
Power supplies, adapters and transformers | 3 months |
Soldering irons, multimeters and tools | 3 months |
Motors, pumps, fans and drone parts | 7 days (dead on arrival) |
Custom devices built by Nauvitel R&D | 6 months |
Keep your receipt or order number, because you need it for any warranty claim.
PCB, 3D printing and custom work
Items made to your files or design cannot be returned or refunded if they match the files you approved. If a board or print has a defect on our side, such as a fabrication fault, a failed print or a wrong size, report it within 7 days and we will remake it free of charge.
Contact
WhatsApp 0209362757 · Call 0249184683 · Email nauvitel@gmail.com · Shop: Madina Ritz Junction, Accra (Mon–Fri 8:30–18:00, Sat 10:00–15:00)
